Privacy policy
LE GRAND HÔTEL DIEU
Controller and contact
The controller for the processing described here is SAS SOFISOL, with its registered office at 9 bis place John Rewald, Les Patios de Forbin, 13100 Aix-en-Provence. For questions about your personal data, contact Vincent MULLER — vmuller@sowell.fr.
LE GRAND HÔTEL DIEU
Your enquiries to the hotel
The contact form lets you provide your first name, surname, email address, enquiry subject and message. You may optionally include a telephone number. Required fields are marked in the form.
This information is used to consider your enquiry and reply to you. Applicable legal basis: the legitimate interests of SAS SOFISOL in responding to enquiries submitted through the form. Submitting the form does not automatically subscribe you to a newsletter.
LE GRAND HÔTEL DIEU
Email and website security
Enquiries are sent to the hotel’s mailbox. The website does not create a database of messages. This does not rule out retention in the mailbox or technical hosting logs.
Session information and temporary counters may be used to secure the form and limit abuse. Message content is not intended to be stored in these security logs.
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Retention periods
Enquiries and email correspondence: 180 days.
Security information and logs: 180 days.
Your Google Tag Manager choice is retained for 180 days, unless your browser storage is cleared or a new version of the choice is introduced.
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Recipients and external services
Enquiries may be accessed by authorised people handling them for the hotel. Technical providers may be involved in hosting and email services.
D-EDGE bookings, TheFork and other external materials have their own privacy information. The browsing data handled by measurement tools and their recipients are described in the inventory: Google Tag Manager and Google Analytics 4: audience measurement and website improvement. The container is called when no refusal has been recorded or after consent. Google Search Console: indexing monitoring; Search Console does not place measurement cookies on the website..
Information about possible transfers: Google Tag Manager and Google Analytics 4 may involve data transfers outside the European Union, including to the United States. Such transfers are subject to the safeguards and contractual mechanisms implemented by Google..
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Your Google Tag Manager choice
On this website, Google Tag Manager loads after acceptance or when no choice has yet been saved. If a refusal is saved, it does not load on subsequent pages. Refusing does not reverse transmissions that have already taken place.
Use “Change my cookie choice” to reopen your choice. The Cookies page describes this operation.
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Your rights
Subject to the applicable conditions, you may request access, rectification, erasure, restriction, objection or portability of your data. Contact Vincent MULLER — vmuller@sowell.fr to exercise your rights. You may also lodge a complaint with the CNIL.